Robotics Support Engineer
Group: Tompkins Robotics
Location: Orlando, Fl
Position Type: Full Time | Exempt
Tompkins is hiring a Robotic Systems Support Engineer to serve as an on-site or remote support engineer for Tompkins Robotics equipment. The successful candidate will have a software, controls, and electronics (preferably robotics) background. This role will be a part of the Robotics Technical Support Team.
The Support Engineer is responsible for registering, tracking, documenting and handling disruptions, errors, and inquiries regarding t-Sort. Technical and verbal language skills are necessary. This includes complex troubleshooting and problem-solving.
Job Responsibility:
- Provide support for the t-Sort system, including the Lab Z robot control server and its API with Tompkins Warehouse Execution System.
- Respond to queries via chat, email, or phone
- Train other staff members on troubleshooting and diagnosing problems
- Write, edit, and revise training manuals for new and updated software and hardware
- Provide technical assistance for questions and problems
- Resolve software issues with the robot control system and related programs
- Resolve electrical, mechanical or firmware problems with tSort robots
- Resolve problems with wireless devices, networks and other IT equipment used to support tSort
- Diagnose system errors and other issues
- Follow up with customers to ensure full resolution of issues
- Track issues using customer service management software
- Run reports to analyze common complaints and problems
- Install or configure software to fix issues
- Communicating and working closely with other groups within Tompkins and the project team (i.e., software, controls, mechanical, and installation personnel to resolve client issues.
- After-hours support for t-Sort issues
- Be a resource to the help desk support team for robot-specific issues.
- Be a liaison to the robot control system developers on functional requirements, testing issue resolution, lab testing, and help desk issues
- Provide on-site support to Tompkins Robotics Implementation team as necessary
- Ensure successful system turnover to client to include training and go-live support
Job Requirements:
- Technical written and verbal language skills are necessary
- Bachelor’s degree in Computer Science/Engineering or electrical engineering
- Ability to read and understand circuit diagrams, 3D models and 2D AutoCAD drawings
- Strong mechanical and electrical systems knowledge
- Previous experience in the installation, configuration, testing, and support of material handling or other large control systems is a plus
- Understanding of SQL and other database formats
- Basic competency in networking using Windows and Linux operating systems and networking equipment such as Cisco switches and access points
- Willingness and ability to relocate to Orlando, FL
- Willingness and ability to travel to client sites
Tompkins Robotics is focused on the robotic automation of distribution operations. Our primary system t-Sort consist of autonomous mobile robots that sort a wide range of items and parcels to consolidation points. t-Sort is the world’s first portable, automated material handling sortation system that is creating a huge paradigm shift in the supply chain and how the basic distribution function of order fulfillment is accomplished. We continue to expand this core system with complementary robotic systems such as PickPal to automate processes in fulfillment operations. Our systems maximize performance with mobile, scalable, flexible, and portable robotics solutions. We create profit and value for our clients; making them more agile and adaptable to the highly dynamic changes in the marketplace.
To Apply: Please send your resume and a cover letter detailing your relevant experience to jobs@tompkinsrobotics.com. In your email, include examples of past sales successes and how your skills align with the job requirements. We look forward to reviewing your application.